Return & Refunds Policy

Thank you for shopping with us. Every product goes through strict quality inspection before dispatch. Please read this Return Policy carefully before placing an order. By completing your checkout, you agree to all the terms below.

1. Policy Coverage

This return policy applies to all items purchased on our website. A valid RMA (Return Merchandise Authorization) number is required for every return or exchange. Please contact our support team to apply for an RMA number. Requests sent back without prior RMA approval will not be accepted.

2. 60‑Day Return & Exchange Guarantee，60‑Day Money‑Back Guarantee

• Return applications must be submitted within 60 calendar days after you receive the package.
• Returned products must remain in resalable condition, with original packaging and all accessories intact, free from man‑made damage.
• For battery items, all factory labels, QC tags and brand stickers must not be scratched, removed or torn off. Damaged labels will void your return eligibility.
• Quality‑related returns require photo or video evidence to show the product issue.

60‑Day Exchange Service

• Exchange requests must be submitted within 60 days upon delivery.
• Visual proof of defects is mandatory for approval.
• Free exchange is only available for the same model and specifications. After the 60‑day period, please refer to our Warranty Policy.

3. Standard Return Procedure

1. Submit your RMA request within the valid return window.
2. Our support team will review your request and issue an RMA number within 1‑2 business days via email.
3. Print the RMA number clearly on the outside of your return parcel. The RMA is valid for 60 days after issuance. Please ship the item before expiration and send us your tracking number once dispatched.
4. Once we receive and inspect the returned goods, we will process your refund or replacement within 3‑5 business days.

4. Important Return Rules

• We do not accept COD (Cash‑on‑Delivery) returns. Any COD shipment will be refused and no refund will be issued.
• Refunds are processed within 3‑5 business days on our side; the actual arrival time depends on your payment provider.
• Replacement items will be shipped within 2‑7 business days after inspection.
• Same‑model exchanges only. If you need a different product, please complete the return and place a new order separately.
• We reserve the right to decline returns if the returned goods do not meet our return conditions.

5. **Refund Scenarios & Cost Rules**

• - ✅ **Orders not yet shipped (customer‑initiated non‑quality return):** Full refund with no extra charges.
• - ✅ **Delivered orders, customer‑initiated non‑quality returns:** You shall bear the return shipping cost.
• - ✅ **Defective / damaged / wrong‑item returns (our liability):** Submit photo or video evidence within 30 days after delivery. We cover return shipping cost; you may select either full refund or free same‑model replacement.

  6. Undeliverable & Abandoned Packages

  Parcels may fail delivery due to incorrect addresses, missed collection, unpaid customs fees or local regulatory restrictions. Possible results include being returned to our warehouse, detained or disposed of by customs or the carrier.

  • If the package is returned to our warehouse, we may offer reshipment at extra cost or issue a partial refund after deducting non‑recoverable fees such as original shipping charges, restocking fees and customs costs.
  • If the package is confiscated, destroyed or cannot be returned to us due to customer‑side reasons, we will not process a refund. Tracking records from the logistics provider serve as the final judgment basis.

  7. Safety Notice for Returning Defective Batteries

  Do not send swollen, leaking, cracked, overheated or damaged batteries by regular courier without our prior guidance. Faulty lithium‑ion batteries require special shipping arrangements. Please contact customer service first for safe return instructions.

  8. Warranty Period

  Within 60 days after receipt: Defective items qualify for free replacement or full refund with return shipping covered by us.

  After the 60‑day return window and within the 1‑year warranty period, quality‑related failures are eligible for repair or replacement. Visual evidence is required for warranty claims.

  9. General Terms

  • Original shipping fees are non‑refundable for most return cases.
  • We only issue refunds after physical receipt and inspection of returned products.
  • Special‑situation return extensions must be approved in advance by our customer service team.
  • We reserve the right to update this return policy without prior notice.