Warranty & Guarantee

We focus on delivering high‑quality replacement laptop batteries. Every item goes through strict quality‑control checks before shipment to ensure complete accessories and proper performance. Your purchase is protected by our 60‑Day Return Guarantee and 12‑Month Limited Warranty.

Our Core Guarantees

Quality Assurance: Our QC team inspects all goods before stocking. Only qualified products are available for sale.
Flexible Pricing: No minimum‑order requirement. Wholesale discounts start for orders of 3‑5 units. Custom quotations are available for bulk purchases.
24/7 Online Shopping: Place orders any time of the year. Secure checkout powered by PayPal.
Customer Support: Fast support responses via email; most emails are answered within one business day.
60‑Day Money‑Back Guarantee: Risk‑free returns for replacement batteries within 30 days upon receipt.

1. General Warranty Claim Rules

All warranty‑related returns or exchanges require a valid RMA (Return Merchandise Authorization) number. Return shipments sent without prior RMA approval will not be accepted or processed. Please review our full Return Policy for further return requirements.

2. 60‑Day Return Guarantee

Every battery qualifies for our 60‑day money‑back guarantee. You may submit a return request for any reason within 30 calendar days after receiving your package.

Contact our customer support team to obtain return instructions and your RMA number.
Return the product following our guidelines. Items must remain unused with all original accessories included.

Important: Do not send goods back without getting official instructions from our support team; otherwise your refund request may be declined.

3. 12‑Month Limited Warranty

Within 12 months from delivery date, we offer repair or replacement for batteries suffering manufacturing defects that are not caused by human‑induced misuse.

How to submit a warranty claim

You will need to cooperate with our product troubleshooting steps.
Provide clear photos or video evidence showing the product model and visible defect for verification.
Submit your request via our Contact‑Us page or official support email.

Note: Batteries are consumable components. Gradual capacity loss from regular use counts as normal wear‑and‑tear and is not covered by warranty.

Warranty Claim Workflow

Contact customer support to describe your issue.
Get RMA approval and receive your RMA number by email. Clearly mark the RMA number on the outer side of your return parcel.
Ship back your item. The issued RMA stays valid for 30 days. Please share courier name and tracking number after dispatch.
Once received, our technical team inspects the returned unit. We will arrange replacement within 2‑7 business days after inspection completes.

Products past the 12‑month warranty period are not eligible for repair or replacement. Replacement units inherit the remaining warranty term of your original order; warranty time will not restart.

4. Warranty Exclusions

The following scenarios are NOT covered under our limited warranty:

Batteries purchased from third‑party sellers or other platforms.
Products that have exceeded the 12‑month warranty window.
Damage resulting from user error, improper setup or neglect.
Destruction caused by fire, flood, war or other force‑majeure events.
Units disassembled, altered, or with factory / warranty labels removed or damaged.
Repairs or modifications completed by unauthorized third‑party service providers.
Natural capacity degradation of battery cells from normal long‑term usage.

5. Special Scenarios Handling

Shipping‑related damage: Please keep a complete unboxing video as supporting proof. Free replacement will be arranged once shipping damage is verified.
Compatibility or functional faults: Valid confirmed issues will qualify for return and refund processing.
Recurring failure after replacement: If the same fault appears again after our replacement and gets confirmed by our inspection, a one‑time 50% refund of your original order value will serve as final compensation, and further after‑sales service for this order will terminate.

6. Shipping Cost Allocation under Warranty

Damage caused during transit: Shipping cost covered by our store.
Battery fails to charge:
- 0‑6 months: Our store covers shipping fees.
- 7‑12 months: Customer bears shipping cost; confirm rates with our support team.

For further information, read our Return Policy or reach out to our customer support team.