Shipping Information
Shipping & Delivery
Free shipping!
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(The Most products will be shipped from Xuzhou, Chinese Mainland . We will subsequently establish warehouses in the USA and the UK,
which will enable faster delivery to the customers.)
We choose reliable carriers based on your destination, package size and real‑time logistics conditions.
Delivery options, routes and service standards may vary due to carrier networks, local laws, customs rules and last‑mile delivery limits.
By placing your order, you agree that delivery arrangements may be adjusted according to local courier policies.
Packages will be sent to the shipping address entered at checkout. Estimated delivery times are only approximations.
We are not liable for delays caused by customs checks, missed deliveries, public holidays, bad weather, traffic controls, policy updates, carrier changes or other events beyond our control.
If door‑to‑door delivery fails, the carrier may reship your parcel, allow third‑party signature, deliver it to a pickup point/parcel locker or place it in temporary storage per local service rules.
We do not run our own self‑pickup warehouses. You may need to collect your package at the carrier‑specified location when home delivery is unavailable.
Remote or restricted areas may incur extra shipping fees or have limited delivery service. Home delivery is not guaranteed for these zones, subject to the carrier’s terms.
Address edits can be requested before dispatch. Once shipped, address changes depend on courier support and cannot be guaranteed. Rerouting or address corrections may lead to additional charges.
Customs, Duties & Import Taxes
For international orders, buyers must follow the import regulations of their destination country. You agree to provide required documents and pay all applicable import fees during customs clearance.
Couriers or customs authorities may request ID paperwork and additional information as required by local law.
All import duties, VAT, brokerage fees and other import‑related costs are the recipient’s responsibility and must be paid on time.
Failure to submit documents or settle customs charges may result in delivery delays, package detention, return‑to‑sender or disposal. All associated risks and costs fall to the buyer.
Please settle customs fees promptly and keep all receipts for verification if needed.
Delivery Issues & Solutions
1. Undeliverable Packages
A parcel may become undeliverable due to incorrect addresses, unserviceable regions, missed pickup or incomplete customs procedures.
The carrier will hold, redeliver or return items following local rules. The buyer bears all costs and losses from failed deliveries.
2. Tracking Shows Delivered but Not Received
If the tracking status reads “Delivered” while you have not received your package:
- Check your mailbox, porch and property surroundings
- Confirm with family, neighbours or building reception
- View proof‑of‑delivery photos provided by the carrier (if available)
Contact our support team immediately. We will file an investigation with the courier. Final resolutions will be determined based on tracking records and carrier feedback.
3. Handling of Returned Parcels
Undeliverable packages may be temporarily stored, resent or returned by the courier. Refunds for returned shipments will follow our standard return policy. If items cannot be shipped back due to regulations or carrier restrictions, the final result will be confirmed by official logistics records.
4. Liability Statement
Delivery disputes will be judged by tracking data, courier feedback and customs results. We are not responsible for losses caused by couriers, customs actions or third‑party incidents, except for losses resulting from our deliberate fault or serious negligence.
5. General Terms
All shipping and customs procedures must comply with local laws and carrier service agreements. Our support team can assist with delayed, detained or confiscated parcels, but we will not compensate for losses arising from government policies or carrier operations.
Buyers must submit accurate shipping details, monitor tracking status and respond quickly to carrier or customs notifications for pickup, redelivery and customs payments. We offer logistics consultation within our policy scope and accept no liability for extra risks from local import rules and carrier decisions.
FAQ:
Can I change my delivery address?
If your order has not yet been shipped from our warehouse, our customer support team will assist you in updating the address information in our system;
If your order has already been shipped, we will need confirmation from the shipping company to determine if the address can be changed.
Please note that additional fees may apply from the logistics provider.
How long will be delivered?
Please refer to our delivery time schedule; the accuracy rate is approximately 85%.
Your order may be delayed by 3‑5 days during public holidays or severe weather conditions.
What should I do if my shipment never arrives?
In most cases, your item(s) will be delivered within the estimated delivery time. If it still does not arrive, please contact our customer service representatives by email or livechat. We will get back to you soon.
How can I check my order status?
Normally we will send you the tracking number on the 2-3 business days, if you have any questions please click here to contact us, our customer service center will respond within 24 hours.
Do you offer self‑collection or in‑store pickup?
We do not provide walk‑in pickup service. All batteries will be delivered to your address via our authorised logistics partners only.
Can I choose my preferred shipping carrier?
Free Shipping the product,we do not support manual courier selection. We will automatically assign the most suitable delivery method according to your destination country and available local warehouse stock.
If you want to change the shipping carrier and choose the fast shipping,maybe need the shipping fee about 15-30 USD,as like DHL,FEDEX.
Who is responsible for customs duties and import taxes?
Import duties, VAT and clearance fees are borne by the recipient. If customs charges apply, you will need to settle them to complete delivery.
Keep your payment receipt and contact us afterwards for our customs‑fee refund policy.
My tracking shows “Delivered” but I have not received the parcel. What should I do?
Please check your doorstep, mailbox, parcel locker or ask neighbours and reception staff first. If you still cannot locate the package, contact our customer support team so we can launch an investigation with the logistics provider.
What happens if my package cannot be delivered successfully?
Failed delivery caused by an incorrect address, missed collection or unpaid customs fees may result in the parcel being returned to our warehouse or disposed of by the carrier. Related costs will follow our Return & Refunds Policy.
Do you ship to remote areas?
Some remote regions are not covered by standard delivery services. Additional surcharges or longer transit times may apply for remote postcodes. Our team will inform you in advance if any extra shipping cost is required.
Order Tracking：
We allow you to track your order at the click of a mouse. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail through Paypal.
Yodel : https://tracking.yodel.co.uk
Asendia UK : https://www.asendia.co.uk
Parcelforce Website : http://www.parcelforce.com
Hermes Website : http://www.hermes-europe.co.uk
UPS Website : http://www.ups.com
DHL Website : http://www.dhl.com
Postnl.post Website : http://www.postnl.post
Postnord.se Website : http://www.postnord.se
if you want to change the address,please contact us(order@battery4pc.com) within 48 hours after you paid.
What should I do if my shipment never arrives?
Please allow up to 20 business days for your item to be delivered.
If it still does not arrive, please contact us by email or livechat ASAP,we will get back to you shortly.(If our telephone service team is restored,you can call directly).